Refund policy

If you are unhappy with your purchase, there's no issue. Just email us within 7 days of purchase and claim all your money back.

How to request a refund

Email info@alhidaya.online within 7 days of purchase with your order ID and Razorpay payment ID (starts with “pay_”). You can find both on your download page and in your Razorpay receipt email.

Charged twice or no access

If you were charged twice for the same order, or paid but could not get your download, contact us and we'll fix it or refund you, even after 7 days.

Processing

Approved refunds are issued through Razorpay to your original payment method. Banks usually take 5–7 working days to credit them. When a refund is issued, the download link for that order stops working.

Failed or pending payments

If money was debited but the payment was not confirmed, your bank or Razorpay normally reverses it automatically. Contact us if it is not reversed within 7 working days.